Soniox API Status Status - Incident history https://status.soniox.com Soniox API Status Tue, 25 Aug 2026 12:55:00 +0000 Users failing to start sessions in EU deployment Type: Incident Duration: 10 minutes Affected Components: STT Real-time Aug 25, 12:55:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 25, 13:04:43 GMT+0 - Resolved - Between 12:50 and 13:03 UTC on August 25, new WebSocket connections to [stt-rt.eu.soniox.com](http://stt-rt.eu.soniox.com) failed to establish. Existing connections were unaffected throughout. While enabling Cloudflare load balancing, traffic was routed through a hostname not covered by our Cloudflare certificate, causing TLS handshakes for new connections to fail. We rolled back the change and connections recovered. Cloudflare's Universal SSL does not cover multi-level subdomains (unknowingly). We're manually provisioning certificate coverage for these hostnames before re-attempting the rollout. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>12:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>13:04:43</var> GMT+0</small><br><strong>Resolved</strong> - Between 12:50 and 13:03 UTC on August 25, new WebSocket connections to [stt-rt.eu.soniox.com](http://stt-rt.eu.soniox.com) failed to establish. Existing connections were unaffected throughout. While enabling Cloudflare load balancing, traffic was routed through a hostname not covered by our Cloudflare certificate, causing TLS handshakes for new connections to fail. We rolled back the change and connections recovered. Cloudflare's Universal SSL does not cover multi-level subdomains (unknowingly). We're manually provisioning certificate coverage for these hostnames before re-attempting the rollout..</p> ]]> Tue, 25 Aug 2026 12:55:00 +0000 https://status.soniox.com/incident/cmt8obhs602u00sp2tpxi5nyw https://status.soniox.com/incident/cmt8obhs602u00sp2tpxi5nyw Some users are experiencing failures with API key creation Type: Incident Duration: 1 hour and 10 minutes Affected Components: Console Aug 24, 11:10:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 24, 12:20:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>12:20:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Aug 2026 11:10:00 +0000 https://status.soniox.com/incident/cmt777fg91snu0zmejsrv0qbo https://status.soniox.com/incident/cmt777fg91snu0zmejsrv0qbo Login failing in console and mobile app Type: Incident Duration: 53 minutes Affected Components: Console Jul 17, 12:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 17, 13:22:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:22:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Jul 2026 12:30:00 +0000 https://status.soniox.com/incident/cmroy4cd10bcc0rlknfh84r9a https://status.soniox.com/incident/cmroy4cd10bcc0rlknfh84r9a Japan STT RT V5 degraded Type: Incident Duration: 3 hours and 52 minutes Affected Components: STT Real-time Jun 29, 23:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 30, 05:52:08 GMT+0 - Resolved - This incident has been resolved. We experienced a service disruption that affected STT RT v5 availability in Japan region. During this period, some users may have experienced failures when starting streams and increased latency while using the service. The issue was caused by an infrastructure capacity problem that impacted our ability to provision sufficient resources. We have resolved the issue and are taking steps to improve the reliability of our systems to prevent similar incidents in the future. Type: Incident

Duration: 3 hours and 52 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>05:52:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We experienced a service disruption that affected STT RT v5 availability in Japan region. During this period, some users may have experienced failures when starting streams and increased latency while using the service. The issue was caused by an infrastructure capacity problem that impacted our ability to provision sufficient resources. We have resolved the issue and are taking steps to improve the reliability of our systems to prevent similar incidents in the future..</p> ]]> Mon, 29 Jun 2026 23:00:00 +0000 https://status.soniox.com/incident/cmr07ix8s04j40rrrrr0j9ntc https://status.soniox.com/incident/cmr07ix8s04j40rrrrr0j9ntc Console sign-in issues Type: Incident Duration: 50 minutes Affected Components: Console Jun 13, 20:20:00 GMT+0 - Investigating - Issue prevented users from successfully signing in or signing up on the Soniox Console. Jun 13, 21:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>20:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Issue prevented users from successfully signing in or signing up on the Soniox Console..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>21:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 13 Jun 2026 20:20:00 +0000 https://status.soniox.com/incident/cmqdj64la0d68np6215dmzb1d https://status.soniox.com/incident/cmqdj64la0d68np6215dmzb1d US TTS outage Type: Incident Duration: 1 hour and 27 minutes Affected Components: TTS Real-time Jun 4, 09:48:21 GMT+0 - Investigating - We are currently investigating this incident. Jun 4, 11:15:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 27 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>09:48:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>11:15:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 Jun 2026 09:48:21 +0000 https://status.soniox.com/incident/cmpzbbml802wcqgpb2qy5bqjl https://status.soniox.com/incident/cmpzbbml802wcqgpb2qy5bqjl Increased latency in STT Real-time API in EU region Type: Incident Duration: 21 minutes Affected Components: STT Real-time May 6, 13:36:54 GMT+0 - Investigating - Occasional increased latency when starting streams May 6, 13:58:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:36:54</var> GMT+0</small><br><strong>Investigating</strong> - Occasional increased latency when starting streams.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:58:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 May 2026 13:36:54 +0000 https://status.soniox.com/incident/cmou3ptql0071hb1isgktqawz https://status.soniox.com/incident/cmou3ptql0071hb1isgktqawz Increased latency in STT Real-time API in EU region Type: Incident Duration: 5 minutes Affected Components: STT Real-time May 6, 12:55:00 GMT+0 - Investigating - We are currently investigating this incident. May 6, 13:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>12:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 May 2026 12:55:00 +0000 https://status.soniox.com/incident/cmou2mr89001sozl1xh3ph2un https://status.soniox.com/incident/cmou2mr89001sozl1xh3ph2un