tag:status.soniox.com,2005:/history Soniox API Status Status - Incident history 2026-09-08T01:05:00.000+00:00 Soniox API Status tag:status.soniox.com,2005:Incident/cmtsdz6z0068d1bnuiu6de5uu 2026-09-08T01:05:00.000+00:00 2026-09-08T01:05:00.000+00:00 STT Real-time overloaded in Japan region Type: Incident

Duration: 12 hours and 45 minutes

Affected Components: STT Real-time

Sep 8, 01:05:00 GMT+0
Identified - Our service is currently overloaded in the Japan region. As a result, some customers may receive 503 errors..

Sep 8, 01:50:00 GMT+0
Resolved - The overload has been resolved. All operations are back to normal..

]]> tag:status.soniox.com,2005:Incident/cmt8obhs602u00sp2tpxi5nyw 2026-08-25T12:55:00.000+00:00 2026-08-25T12:55:00.000+00:00 Users failing to start sessions in EU deployment Type: Incident

Duration: 10 minutes

Affected Components: STT Real-time

Aug 25, 12:55:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 25, 13:04:43 GMT+0
Resolved - Between 12:50 and 13:03 UTC on August 25, new WebSocket connections to [stt-rt.eu.soniox.com](http://stt-rt.eu.soniox.com) failed to establish. Existing connections were unaffected throughout. While enabling Cloudflare load balancing, traffic was routed through a hostname not covered by our Cloudflare certificate, causing TLS handshakes for new connections to fail. We rolled back the change and connections recovered. Cloudflare's Universal SSL does not cover multi-level subdomains (unknowingly). We're manually provisioning certificate coverage for these hostnames before re-attempting the rollout..

]]> tag:status.soniox.com,2005:Incident/cmt777fg91snu0zmejsrv0qbo 2026-08-24T11:10:00.000+00:00 2026-08-24T11:10:00.000+00:00 Some users are experiencing failures with API key creation Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: Console

Aug 24, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 24, 12:20:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.soniox.com,2005:Incident/cmroy4cd10bcc0rlknfh84r9a 2026-07-17T12:30:00.000+00:00 2026-07-17T12:30:00.000+00:00 Login failing in console and mobile app Type: Incident

Duration: 53 minutes

Affected Components: Console

Jul 17, 12:30:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 17, 13:22:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.soniox.com,2005:Incident/cmr07ix8s04j40rrrrr0j9ntc 2026-06-29T23:00:00.000+00:00 2026-06-29T23:00:00.000+00:00 Japan STT RT V5 degraded Type: Incident

Duration: 3 hours and 52 minutes

Affected Components: STT Real-time

Jun 29, 23:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 30, 05:52:08 GMT+0
Resolved - This incident has been resolved. We experienced a service disruption that affected STT RT v5 availability in Japan region. During this period, some users may have experienced failures when starting streams and increased latency while using the service. The issue was caused by an infrastructure capacity problem that impacted our ability to provision sufficient resources. We have resolved the issue and are taking steps to improve the reliability of our systems to prevent similar incidents in the future..

]]> tag:status.soniox.com,2005:Incident/cmqdj64la0d68np6215dmzb1d 2026-06-13T20:20:00.000+00:00 2026-06-13T20:20:00.000+00:00 Console sign-in issues Type: Incident

Duration: 50 minutes

Affected Components: Console

Jun 13, 20:20:00 GMT+0
Investigating - Issue prevented users from successfully signing in or signing up on the Soniox Console..

Jun 13, 21:10:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.soniox.com,2005:Incident/cmpzbbml802wcqgpb2qy5bqjl 2026-06-04T09:48:21.884+00:00 2026-06-04T09:48:21.884+00:00 US TTS outage Type: Incident

Duration: 1 hour and 27 minutes

Affected Components: TTS Real-time

Jun 4, 09:48:21 GMT+0
Investigating - We are currently investigating this incident..

Jun 4, 11:15:20 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.soniox.com,2005:Incident/cmou3ptql0071hb1isgktqawz 2026-05-06T13:36:54.783+00:00 2026-05-06T13:36:54.783+00:00 Increased latency in STT Real-time API in EU region Type: Incident

Duration: 21 minutes

Affected Components: STT Real-time

May 6, 13:36:54 GMT+0
Investigating - Occasional increased latency when starting streams.

May 6, 13:58:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.soniox.com,2005:Incident/cmou2mr89001sozl1xh3ph2un 2026-05-06T12:55:00.000+00:00 2026-05-06T12:55:00.000+00:00 Increased latency in STT Real-time API in EU region Type: Incident

Duration: 5 minutes

Affected Components: STT Real-time

May 6, 12:55:00 GMT+0
Investigating - We are currently investigating this incident..

May 6, 13:00:00 GMT+0
Resolved - This incident has been resolved..

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