Duration: 12 hours and 45 minutes

Affected Components:

Sep 8, 01:50:00 GMT+0
Resolved - The overload has been resolved. All operations are back to normal..

Sep 8, 01:05:00 GMT+0
Identified - Our service is currently overloaded in the Japan region. As a result, some customers may receive 503 errors..

Duration: 10 minutes

Affected Components:

Aug 25, 13:04:43 GMT+0
Resolved - Between 12:50 and 13:03 UTC on August 25, new WebSocket connections to [stt-rt.eu.soniox.com](http://stt-rt.eu.soniox.com) failed to establish. Existing connections were unaffected throughout. While enabling Cloudflare load balancing, traffic was routed through a hostname not covered by our Cloudflare certificate, causing TLS handshakes for new connections to fail. We rolled back the change and connections recovered. Cloudflare's Universal SSL does not cover multi-level subdomains (unknowingly). We're manually provisioning certificate coverage for these hostnames before re-attempting the rollout..

Aug 25, 12:55:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 10 minutes

Affected Components:

Aug 24, 12:20:15 GMT+0
Resolved - This incident has been resolved..

Aug 24, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 53 minutes

Affected Components:

Jul 17, 13:22:31 GMT+0
Resolved - This incident has been resolved..

Jul 17, 12:30:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 3 hours and 52 minutes

Affected Components:

Jun 30, 05:52:08 GMT+0
Resolved - This incident has been resolved. We experienced a service disruption that affected STT RT v5 availability in Japan region. During this period, some users may have experienced failures when starting streams and increased latency while using the service. The issue was caused by an infrastructure capacity problem that impacted our ability to provision sufficient resources. We have resolved the issue and are taking steps to improve the reliability of our systems to prevent similar incidents in the future..

Jun 29, 23:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 50 minutes

Affected Components:

Jun 13, 21:10:00 GMT+0
Resolved - This incident has been resolved..

Jun 13, 20:20:00 GMT+0
Investigating - Issue prevented users from successfully signing in or signing up on the Soniox Console..

Duration: 1 hour and 27 minutes

Affected Components:

Jun 4, 11:15:20 GMT+0
Resolved - This incident has been resolved..

Jun 4, 09:48:21 GMT+0
Investigating - We are currently investigating this incident..

Duration: 21 minutes

Affected Components:

May 6, 13:58:08 GMT+0
Resolved - This incident has been resolved..

May 6, 13:36:54 GMT+0
Investigating - Occasional increased latency when starting streams.

Duration: 5 minutes

Affected Components:

May 6, 13:00:00 GMT+0
Resolved - This incident has been resolved..

May 6, 12:55:00 GMT+0
Investigating - We are currently investigating this incident..